As per the annual Airport Service Quality survey (conducted by the ACI), Airport Council International has recognised Cochin International Airport Limited (CIAL) as the best airport in terms of services offered to passengers. CIAL was ranked amongst the best airports in the 5-15 million categories in the Asia Pacific region for the year 2018.The award was presented to the authorities of Cochin International Airport at the second Annual ACI Customer Experience Global Summit held at Bali, Indonesia. ACI ASQ survey is world-renowned and established airport service quality benchmarking programme measuring passengers’ satisfaction.
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