Centre issued new guidelines for public grievance redressal
- The Center has issued comprehensive guidelines for time-bound handling of public grievances filed by citizens on the CPGRAMS portal.
- The timeline for grievance redressal has been reduced to 21 days from 30 days.
- The guidelines aim to empower citizens to get grievance redressal time-bound, accessible, and meaningful.
- Nodal Officers for Public Grievances will be appointed in all Ministries/ Departments to address grievances promptly.
- The role of the Nodal Officer will be effective categorisation, monitoring pendency, and examining the feedback process.
- Dedicated Grievance Cells will be set up in every Ministry or Department with sufficient resources and knowledge of schemes and activities.
- A grievance redressal assessment index for ranking ministries and departments will be issued monthly.
- During 2022–24, the CPGRAMS portal has redressed nearly 60 lakh Public Grievances.
