Union Minister Jitendra Singh launched the Intelligent Grievance Monitoring System (IGMS) 2.0 Public Grievance portal of the Department of Administrative Reforms and Public Grievances (DARPG).
It is a major upgrade of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) portal in terms of capabilities.
IGMS 2.0 Dashboard has been developed by a team of IIT Kanpur.
Union Minister Jitendra Singh said that for the first time, the average disposal time of public grievances by Central Ministries and departments has been reduced by about 50% due to reforms undertaken by DARPG in the CPGRAMS.
The average disposal time for Central Ministries/Departments has decreased from 32 days in 2021 to 18 days in 2023.
The Dashboard has been developed to provide instant tabular analysis of Grievances. The Dashboard will also help the officials identify the grievance’s root cause.
The upgraded IGMS portal will help the DARPG to expedite the grievance redressal process by the concerned ministry/department.
The CPGRAMS portal receives around 20 lakh grievances annually.
