A new and more user-friendly version of the grievance redressal system, “SCORES 2.0” launched by SEBI

Apr 4, 2024 #Bank_PO, #BPSC, #Current_Affairs, #DSSSB, #Railway, #SSC, #UPSC, #WBPSC

A new and more user-friendly version of the grievance redressal system, “SCORES 2.0” launched by SEBI.
The new version of SCORES will make the process more efficient through auto-routing, auto-escalation, monitoring, and reduction in timelines.
In SCORES 2.0, the time limit for the redressal of complaints has been reduced to 21 days. Moreover, there will be two levels of review.
The first level review will be done by the ‘Designated Body’ and if the investor is dissatisfied, SEBI will conduct a second review.
The market regulator has added a KYC registration agency database for easy registration of investors on SCORES.
From today, investors will be able to lodge complaints only through the new version of SCORES.
This website is available at https://scores.sebi.gov.in.
The old website, https://scores.gov.in will remain operational only to check the status of old complaints.
SEBI has informed that the old Scores app has been discontinued and a new app will be launched soon.